Airlines, perfection and empathy
Well its a new year and people inconvenienced by the airline problems with the snow can vent to the FAA.
Why do people always expect perfection in others? Hello? It was a literal snowstorm. Locally (KY), people could not to work or back home from work. And what do people say after all of this? They whine about the gargantuan task of snow removal not being handled speedily enough to satisfy them.
The kicker is, I am sure that all these folks complaining about the airlines have never ever had a bad day at work. They've never had a computer crash and been, essentially, helpless and unable to satisfy their customers/co-workers, etc. while down. I am sure their days are always leisurely with well spaced workload and an ample number of employees in full health. And if on the rare day they are overwhelmed, short staffed, with no computers that their level of service is never comprimised.
Yeah.
And I'll bet the lady grumbling she will never fly this airline again on a TV blurb probably complains about the unrealistic demands on a hectic day of *her* customers (her boss' expectations, etc.) for immediate special exclusive service when *she's* at her job. She expresses rage at lost luggage but expects understanding at not being able to access client data with the computers down?
Why do people always expect perfection in others? Hello? It was a literal snowstorm. Locally (KY), people could not to work or back home from work. And what do people say after all of this? They whine about the gargantuan task of snow removal not being handled speedily enough to satisfy them.
The kicker is, I am sure that all these folks complaining about the airlines have never ever had a bad day at work. They've never had a computer crash and been, essentially, helpless and unable to satisfy their customers/co-workers, etc. while down. I am sure their days are always leisurely with well spaced workload and an ample number of employees in full health. And if on the rare day they are overwhelmed, short staffed, with no computers that their level of service is never comprimised.
Yeah.
And I'll bet the lady grumbling she will never fly this airline again on a TV blurb probably complains about the unrealistic demands on a hectic day of *her* customers (her boss' expectations, etc.) for immediate special exclusive service when *she's* at her job. She expresses rage at lost luggage but expects understanding at not being able to access client data with the computers down?
posted by booknpenlover at 10:29 AM
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